Below is the text from one of many voicemail messages Senex receives from patients after speaking with a Senex Account Specialist.  Many times the news media will focus on the negative patient complaints about the collection industry.  As a result, many hospitals and healthcare providers do worry about how their patients will be treated, particularly when they are thinking about selling their accounts.  This is a great example of collecting the right way, the Senex way. 

“Hi.  This is XXXXXX and I’m calling because I just spoke with Tracy at Senex.  And she was calling to collect a medical bill that my husband incurred at XXXXXXX XXXXXXX.  And we had, frankly, forgotten about this until we got your letter and then Tracy called tonight.  And I must say that Tracy is the kindest gentlest, most persuasive person I have ever talked with.  We have had terrible financial reversals in the last year.  But, because of Tracy’s kindness and understanding were able to resolve this entire debt within the next three weeks.  And I just want you to know how much we appreciate Tracy’s kindness and understanding.  I’m Mrs. XXXXXX at area code XXX-XXX-XXXX.  And we have resolved this debt and I sure hope you do not have to report it to the credit bureau reporting agencies, but I understand if you must.  But, please give Tracy whatever credit you can because she is very kind.  Thank you.  Bye-bye.”